Returns & Exchanges

At ONYX COOKWARE™, we offer a 100-day satisfaction guarantee to ensure you are completely happy with your kitchen essentials. If your purchase doesn't meet your expectations, we provide a straightforward return process for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team via our online portal or email with your order number to request a return authorization label.

• 2.
  Pack Your Items

  Carefully place the unused cookware in its original packaging, ensuring all components and manuals are included to prevent damage during transit.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at your nearest authorized courier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund to your original payment method within 5-7 business days.